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1. I have a water related emergency, who do I call?

If a life threatening emergency has occurred, call 911. For a non-life threatening emergency, call Customer Service at 940-349-8700 from 8 am and 5 pm, Monday through Friday. For after-hours emergency, call our emergency utility dispatch line at 940-349-7000.

2. How do I report an issues with our system, such as a leak or clog?

Report an emergency water main break, clogged or overflowing sewer main, or leaking water meter or hydrant to Utilities Dispatch at 940-349-7000. For non-emergency water-related inquiries, call 940-349-7176. For non-emergency waste water-related inquiries, call 940-349-7300.