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1. Do I need a permit to replace my fence?

Any time new posts are being installed/replaced a permit will be required. Minor repairs, such as the replacement of a few pickets, do not require a permit.

2. When does my permit expire?

Permits expire 180 days after issuance. When an inspection occurs the permit will renew for an additional 180 days.

3. Who can schedule inspections?

Contractors are required to schedule their inspections online through eTRAKiT, this may also be done by visiting the office. Homeowners may schedule inspections by calling the office at 940-349-8360.

4. What are HB3215 Energy Efficiency Building Standards?

This bill provides that Standard 301 of the American National Standard for the Calculation and Labeling of the Energy Performance of Dwelling and Sleeping Units using an Energy Rating Index accredited energy efficiency program, commonly cited as ANSI/RESNET/ICC 301, is in compliance with certain state law provided that: (a) the building meets the mandatory requirements of Section R406.2 of the 2018 International Energy Conservation Code; (b) the building’s thermal envelope is at least equal to the levels of efficiency and solar heat gain coefficient in Table R402.1.2 or Table R402.1.4 of the 2018 International Energy Conservation Code; and (c) the standard used to measure compliance for single-family residential construction uses a certain energy rating index depending on climate zone. (Effective September 1, 2021).

5. Does the solicitation ordinance apply to street musicians?

The ordinance does not apply to a street musician unless the musician actively solicits donations or is selling items such as CDs, DVDs, or cassette tapes.

6. My school is having a fundraiser. Do my children need a permit to go door to door?

No, this ordinance does not apply to organizations whose membership consist primarily of persons less than 18 years of age, such as school and youth sports organizations.

7. I work for a non-profit organization. Do I need a solicitor's permit?

Yes, you will need to bring proof of your non-profit status to the records section of the Denton police Department. They will issue you a permit at no charge.

8. Where do I go for noise issues, Solicitor Permits, or Security Alarm Permits?

The Police Department, located at 601 E Hickory, non-emergency line (940-349-8181) should be contacted for all noise issues, Solicitor Permits and/or Security Alarm Permits. 940-349-8181.

9. Who do I contact if I have a complaint about my apartment complex?

Please Contact Community Improvement Services for all issues with apartment complexes by calling 940-349-8743.

10. When applying for a permit in eTRAKit, I keep getting bounced back to the address. What should I do?

When typing in the location make sure you click "locate". Your permit has to locate the address and link it to the parcel number. If you have typed in the address and continued without clicking locate your address has not been linked and you will not be able to proceed.

11. I can’t find the address I’m looking for when applying for a permit. What should I do?

Type in the street name only and click locate. A list of street addresses will appear. If you are still unable to find the address you are looking for, please select the address closest to it, and in the description of your permit place the correct address.

12. As a contractor, I can’t log in; instead I get a “License is Expired” message. What is wrong?

Contractors will receive this message when their registration is expired. The Master Contractor will have to re-register before access is returned. No inspections may be requested until this is done.

13. When does my contractor registration expire?

Your contractor registration expiration date coincides with the expiration date on your master license. For general contractors, registration expires one year from the date of registration. Contractors are required to re-register yearly.