Customer Service

Online Bill Pay & Account Management


Late fees, interruption fees, and reconnection fees will be reinstated for most customers beginning July 12, 2021. Learn more at the City of Denton News website.

Request Service / Disconnection

To request service or disconnection, call Customer Service at 940-349-8700. The deaf and hearing impaired may contact the City by phone by calling the Texas Relay Service (TDD) at 800-735-2989 and connecting to Customer Service at 940-349-8700.

Reporting Incidents

Call 940-349-7000 if you are reporting a utilities-related incident that requires immediate attention, such as:

  • A power outage
  • Downed electrical poles or wires
  • A water main break
  • A clogged or overflowing sewer main
  • A leaking water meter or hydrant